Refund & Return Policy

30-Day Return Window

Returns are accepted within 30 days from delivery date.

Condition

Items must be unused and in original packaging. Defective items are an exception.

Process

Email support@kapital.com with your order number and reason for return.

Refund Timeline

Refunds are processed 5–10 business days after we receive the returned item.

Exchanges

Exchanges are available — contact support to arrange.

Non-Returnable Items

• Used or opened devices (for hygiene reasons).
• Devices with damaged packaging or missing parts.
• Opened skincare accessories (gels, serums).